When Your Phone Crosses the Border Before You Do

By Prof. Caroline Wamala-Larsson

Having lived in Sweden for more than two decades, I have seen what coordinated telecommunications policy can achieve.

I remember arriving late one winter evening in Brussels for a conference. The city was unfamiliar, the streets were quiet, and I was unsure how to get to my hotel. Standing at the station, I called my husband in Stockholm. Using online maps, he guided me step by step until I arrived safely. Across Europe, connectivity follows the user, not the border. Whether travelling from Sweden to Norway or further south to Spain, my phone works as if I never left home. Calls cost the same, networks are seamless, and the experience is largely invisible.

This is not accidental. It is the result of regulatory cooperation across borders and countries choosing to prioritise affordable, reliable connectivity for their citizens. In many parts of Africa, particularly along border regions, the reality is very different.

Across sub-Saharan Africa, border communities function as shared social and economic spaces rather than clear divides. Trade, family ties, and daily movement flow across boundaries that were colonially imposed rather than socially defined. Yet mobile networks do not reflect this reality. Phones frequently latch onto foreign signals without warning, triggering roaming charges or service disruptions. For many, this is not just inconvenient; it is costly.

Consider Nana Mensah, a small bakery owner in Aflao, a town along the Ghana–Togo border. Her business relies heavily on mobile connectivity to coordinate with customers, place orders with suppliers, and manage deliveries. Yet even within a small radius, her phone may connect to a neighbouring country’s network instead.

The impact goes beyond her alone. Her customers struggle to reach her, orders are delayed or missed, and communication with suppliers of key ingredients becomes inconsistent. Transport arrangements become harder to coordinate, especially when timing is critical. Over time, these disruptions translate into fluctuating orders, unpredictable sales, and reduced business stability. Each unintended network switch brings additional costs, but more importantly, it introduces uncertainty into a business that depends on reliability.

Similar dynamics play out across East Africa. For cross-border traders in Busia, transport operators in Namanga, or small businesses operating along regional corridors, connectivity is not optional; it is a lifeline. It enables mobile payments, access to market information, and coordination of medical teams. When networks fail or become expensive, productivity is directly affected.

From 9 to 12 March 2026, telecom regulators and experts convened in Accra, Ghana, under the iPRIS peer-to-peer programme, building on earlier exchanges held in Sweden in November 2025. The convening brought together national regulatory authorities from across Africa alongside regional bodies and international partners.

A key takeaway was clear: while mobile network coverage has expanded significantly across the continent, affordability, and reliability, particularly in border regions, remain uneven. Encouragingly, practical solutions are emerging. In Ghana, telecom regulators from the National Communication Authority-Ghana translated this challenge into a consumer awareness pilot in Aflao, helping residents understand how to configure their phones to avoid unintended cross-border roaming.

At a broader level, regional cooperation is beginning to reshape the landscape. In Southern Africa, the One Network Area (ONA) framework is demonstrating what is possible when regulators align. Countries including Botswana, Zambia, Zimbabwe, and Malawi have begun harmonising roaming tariffs, with reductions ranging from 10% to over 90% across voice, data, and SMS services. Early evidence suggests that lower prices can drive higher usage, offsetting potential revenue losses.

Closer to home, the East African Community’s ONA initiative has also made progress, significantly reducing roaming costs by treating cross-border communication within partner states almost as local calls. For businesses operating across Kenya, Uganda, Rwanda, and beyond, this has begun to ease the cost of staying connected.

What is needed now is a more intentional shift: from isolated reforms to fully integrated regional connectivity frameworks. First, regulators must accelerate harmonisation across regional blocs to ensure consistency in pricing, service quality, and consumer protection. Fragmentation undermines progress.

Second, policy must reflect the lived realities of border communities. Connectivity is experienced differently across gender, age, and income levels. For informal traders and small enterprises, even small cost fluctuations can have significant consequences.

Third, connectivity must be recognised as economic infrastructure. Cross-border trade, digital finance, and regional integration all depend on reliable communication. Addressing roaming challenges is therefore central to unlocking intra-African trade.

Finally, multi-stakeholder collaboration will be key. Regulators, telecom operators, regional organisations, and development partners must align to scale solutions.

Because connectivity is not only about communication, but also about safety, dignity, and participation. The ability to reach someone, whether for business, emergency support, or simple reassurance, should never depend on whether your phone has crossed into another network.

Prof. Caroline Wamala Larsson is the Director of SPIDER and an associate professor in gender studies working at the intersection of research and practice.